Frequently Asked Questions
Do you have 3D software to show the design?
Yes, we use Planit Fusion software which allows our customers to get a really good understanding of how their new kitchen will look when it’s completed, as it’s possible to produce some really stunning visual representations of kitchens.
Is the design free?
Yes, the 3D design is free, and you are under no obligation to purchase the kitchen.
What kind of worktops do you sell?
Worktops are an important part of your kitchen design. We have hundreds of styles and finishes: from the stylish glamour of quartz and granite, the traditional feel of solid timber, the smooth finish of a whole host of laminate worktops to premium laminates in a wide array of colours and finishes.
What colour and how thick are the kitchen cabinets you supply?
Our rigid built cabinets are 19mm thick – so you can be confident of their strength and durability. Our kitchen units are available in a variety of colours to compliment your kitchen doors
Are your cabinets flat packed or ready assembled?
An important part of the kitchen is the cabinet as it takes all the weight of the worktop, doors, and appliances, plus whatever is stored inside. Our cabinets come in 19mm thickness and are delivered ready assembled.
If you go down the flat packed route you may save money initially, however, the construction methods you’ll be expected to master are inferior to the methods used by the trade, plus you’ll need to factor in the time and cost to build these.
What appliances do you provide?
We can provide Siemens, Siemens studioLine (only available from independent showrooms), Neff and Bosch appliances at extremely competitive prices – often cheaper than from the internet. We can also provide appliances only.
Can you carry out building work?
Yes, a lot of our installations require building works such as doors, windows or walls removed or added, steels installed, etc.
Who will project manage the installation of my kitchen or bedroom?
Your kitchen or bedroom installation will be project managed from start to completion by Jason (kitchens) or Claire (bedrooms).
Are your kitchens and bedrooms made to order?
Yes, every kitchen or bedroom is made to order to your approved design.
Do I have to use a Kitchen Creators’ installer?
Our approved installers know our kitchens and bedrooms well so can be trusted to fit them to the highest standards. We are happy for you to arrange the fitting; however, we recommend that you leave it to our experts. Also, our installation charges are very competitive and often cheaper than arranging your own.
How quickly can you deliver my new kitchen or bedroom?
Every kitchen and bedroom is made to order to your personal design specification. From the point of placing your order the delivery is an average 3-4 weeks and up to 6 weeks for inframe kitchens. We’ll discuss your delivery date with you during your design appointment and will try to accommodate your needs wherever possible.
How will my kitchen arrive?
Your kitchen will arrive fully packaged and will need to be stored somewhere for the period between delivery and installation. We’ll meet the driver to help unload the furniture and check that everything is there. Your appliances will arrive separately to your main kitchen delivery once the kitchen fit has started.
How long is my kitchen guarantee?
Our main supplier, Mereway, who make both Mereway and Trend kitchens, has been making high quality kitchens in the heart of Birmingham for over 25 years.
From October 2020 the guarantees are:
Trend Guarantee: 10 years for the cabinets and 5 years for the doors
Mereway Guarantee: 20 years for the cabinets and 5 years for the doors
Do you provide guarantees?
Yes, all the products we supply come with a guarantee.
Will I receive certificates for the gas & electrical work carried out?
Yes, we will send the appropriate gas and electrical certificates once the kitchen has been completed.
What are the details of the current studioLine Cashback Offer?
- Claim up to £2500 cashback when purchasing studioLine appliances as part of a kitchen between 1st October 2020 and 31st January 2021
- To qualify you must purchase any combination of two or more studioLine cavity products.
- Additional cashback, up to a total of £2500, can be claimed on selected studioLine coffee, cooling, hobs and ventilation appliances
- Appliances can be ordered and installed beyond 31st January 2021 providing that you claim by midnight on 30th June 2021.
- For further details please contact us
What are the details of the current NEFF Cashback Offer?
- Claim up to £1400 cashback when purchasing NEFF appliances as part of a kitchen between 1st October 2020 and 31st January 2021
- To qualify you must purchase a NEFF oven and hob
- Additional cashback, up to a total of £1400 can be claimed on selected NEFF coffee, cooling and ventilation appliances
- Appliances can be ordered and installed beyond 31st January 2021 providing that you claim by midnight 30th June 2021.
- For further details please contact us
Monday to Friday : 09:30AM-4PM
Saturday : 11AM-4PM
01252 378 754
The Old Brewery, ,Chapel Street
GU14 8FG (GU14 8AG Sat Nav)
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